We1's Commitment to Your Privacy
Six core principles that form the foundation of your personal data protection on the we1 platform — because your trust is what matters most to us.
Advanced Data Encryption
All your personal data and financial information is encrypted using 256-bit SSL technology — the same standard used by leading banking institutions. Your data is never stored in plain text on any of our servers.
No Sale of Data to Third Parties
We1 has never and will never sell, rent, or commercialize member personal data to any third party for marketing purposes. Your data belongs to you — we only use it to improve your experience on this platform.
Minimum Data Collection
We only collect data that is genuinely necessary for platform operations — nothing more. This data minimisation principle ensures your digital footprint on we1 is limited to what you voluntarily provide during registration and use of our services.
Full Transparency in Data Use
We are always transparent about the purpose of every piece of data collected. This Privacy Policy is written in plain language — free of confusing legal jargon — so you know exactly what happens with your information.
Full Control in Your Hands
As a we1 member, you have the right to access, correct, and delete your personal data at any time. These rights can be exercised easily through your account settings or by contacting our support team.
Responsible Data Retention
Your data is not stored indefinitely. we1 sets reasonable data retention periods based on legal and operational requirements. When data is no longer needed, it is securely deleted in accordance with established procedures.
Important Note: By using the we1 platform, you agree to the terms of this Privacy Policy. We encourage you to read this document in full to understand exactly how we handle your personal data.
1 Introduction
This Privacy Policy ("Policy") describes how we1 ("we", "Platform" or "we1.vin") collects, uses, discloses and protects your personal information when you use the website, mobile app and all services associated with the we1 platform.
We1 is committed to ensuring your privacy is protected at all times. We comply with the Malaysia Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards. If you have any questions about how we handle your data, please contact us using the information provided at the end of this document.
This Policy applies to all registered members, website visitors and any individual who interacts with the we1 platform — whether via desktop web browser, Android app, iOS app or any other platform we provide.
2 Personal Data We Collect
We1 collects various types of personal data depending on how you interact with our platform. We categorize this data into two main groups: data you provide directly, and data collected automatically during your use of the platform.
| Data Type | Example Information | Collection Method |
|---|---|---|
| Identity Data | Full name, date of birth, MyKad/passport number | Account registration & KYC |
| Contact Data | Email address, phone number | Account registration |
| Financial Data | Bank account number, e-wallet information | Deposit & withdrawal processing |
| Technical Data | IP address, browser type, operating system, device ID | Automatically during use |
| Usage Data | Game records, betting history, login activity | Automatically during use |
| Cookie Data | Session cookies, preference cookies, analytics cookies | Automatically via browser |
We do not collect sensitive data categories such as medical information, political views or biometric information unless specifically stated and with your explicit consent.
3 How Your Data Is Used
Every piece of data we collect is used for a clear and legitimate purpose. Below is the complete list of data usage purposes on the we1 platform:
- Account management — creating, verifying, and managing your member account, including the KYC process.
- Transaction processing — securely handling your account's deposits, withdrawals, and financial history.
- Fraud prevention — detecting and blocking suspicious activity to protect your account and the integrity of the platform.
- Customer support — enables our team to assist you more efficiently and effectively whenever you need support.
- Analytics & improvement — understanding how members use the platform to continuously improve the user experience.
- Service communications — sending important notifications related to your account, promotions, and platform updates.
- Legal compliance — fulfilling obligations under Malaysian law, including financial reporting and anti-money laundering (AML) requirements.
Please note: we1 does not use your data for automated decision-making that could significantly affect you without human review. Any important decisions relating to your account involve review by our team.
4 Data Sharing with Third Parties
We1 does not sell or rent your personal data to any party for commercial marketing purposes. However, in certain situations, we may need to share your data with the following parties to ensure the platform operates properly and securely:
- Payment processors — banks, e-wallet companies, and FPX/DuitNow processors that need to process your financial transactions. They are bound by strict confidentiality agreements.
- Technology service providers — companies that help us host the platform, send emails, and analyze website traffic — all with appropriate data protection measures in place.
- Regulatory authorities — Malaysian government agencies and regulatory bodies when we are required to do so by law.
- Identity verification agencies — trusted third-party KYC verification services to ensure the accuracy of member information for compliance purposes.
All third parties we engage are required to comply with this Privacy Policy and applicable data protection laws. We do not permit them to use your data for any purpose other than those specified.
5 Data Security
Protecting your personal and financial data is a responsibility we take extremely seriously. we1 continuously invests in the latest security infrastructure to keep your data safe from all cyber threats.
- 256-bit SSL encryption for all communications between your browser/app and our servers.
- Data is stored on servers protected by multi-layered firewalls and intrusion detection systems.
- Strict internal access controls — only authorised staff may access members' personal data, and every access is logged.
- Two-factor authentication (2FA) is available for all member accounts and is mandatory for high-risk operations such as large withdrawals.
- Regular security audits are conducted by independent cybersecurity experts to identify and address any system vulnerabilities.
- Data backups are performed regularly to secure, separate locations to ensure continuity of service.
Remember: While we take all reasonable precautions, no system is 100% secure. You also play an important role — make sure your password is strong, unique, and never shared with anyone.
6 Cookies & Tracking Technologies
We1 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. They help us recognize you on return visits and provide a more personalized experience.
- Essential Cookies — required for core platform functions such as login, game sessions, and security. Cannot be disabled.
- Analytics Cookies — helps us understand how members use the platform so we can improve it. This data is collected anonymously.
- Preference Cookies — saving your preferences such as language and display theme for your convenience.
- Marketing Cookies — used to display more relevant promotional content to you based on your interests and activity.
You can manage your cookie settings through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some sections of the we1 platform.
7 Your Rights as a we1 Member
As a we1 member and data subject under Malaysian law, you have several important rights regarding your personal data. We fully respect these rights and make it easy for you to exercise them.
Right of Access
Request a copy of the personal data we hold about you at any time.
Right to Rectification
Correct any inaccurate or outdated data in your account records.
Right to Erasure
Request the deletion of your personal data, subject to our legal obligations.
Right to Object
Object to the processing of your data for specific purposes such as direct marketing.
Right to Portability
Request your data in a structured, machine-readable format.
Right to Restriction
Request restrictions on the processing of your data under certain legally permitted circumstances.
To exercise any of the above rights, contact our team via in-platform Live Chat or our support email. We will process your request within 30 business days.
8 Children's Data
The we1 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.
If we find that personal data has been collected from someone under the age of 18 without proper eligibility verification, we will take immediate steps to delete that data and terminate the relevant account. Parents or guardians who become aware that their child has registered on our platform are requested to contact us immediately.
9 Changes to This Privacy Policy
We1 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our platform practices, legal requirements, or technological developments.
- Material changes will be communicated via in-platform notifications, login pop-ups, or email to your registered address.
- The "Last Updated" date at the top of this page will always reflect the latest version of the Privacy Policy.
- Continued use of the we1 platform after a change notification is considered acceptance of the updated policy.
- Previous versions of this Privacy Policy are available upon request — contact our support team if you would like to review them.
We encourage you to revisit this page periodically to stay informed about how we protect your information.
10 Contact Us About Privacy
If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, we are here to listen and assist.
- Live Chat — the fastest way to get an immediate response, available 24/7 within the we1 platform and mobile app.
- Privacy email: [email protected] — for specific enquiries regarding your personal data and your rights.
- FAQ — visit the page FAQ us for answers to the most frequently asked questions.
Our Data Protection Officer (DPO) team will endeavour to respond to all enquiries within three (3) business days. For more complex cases involving data rights requests, we aim to resolve them within 30 business days.
we1 Guarantee: We will never ask for your account password via email, phone or Live Chat. If anyone claims to be we1 and requests your login credentials, please ignore them and report it to us immediately.
Effective Date: This Privacy Policy takes effect on 1 January 2026. It supersedes all previous versions and applies to all existing and new members of the we1 platform.
Privacy Protected, Gaming Made Better!
Now you know your personal data is in safe hands with we1. Register today and enjoy the best online gaming experience in Malaysia with complete confidence — because your security is our top priority.